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Agile Innovation Group
Smarter thinking. Faster outcomes. Better consulting
Accelerate Your Transformation
Welcome to Agile Innovation Group - where change happens faster.
Unlike traditional consultancies that take months just to diagnose, we deploy a full team of specialists to deliver real transformation in 90 days.
Discover how our agile approach drives rapid improvements, boosts efficiency, and creates lasting impact without the long wait. Let’s transform your business - faster, smarter, better.
Contact Centre Overhaul
Rebuilding Contact Centres for Lasting Impact
As consultants, we specialise in transforming contact centres through smarter technology, streamlined workflows, and people-first strategies.
Areas of focus:
• CRM optimisation & integration - ensuring systems work seamlessly to enhance agent efficiency.
• Process redesign - simplifying operations for faster, more effective customer interactions.
• Training & change management - empowering teams with the tools and confidence to excel.
• Customer experience enhancement - creating journeys that build loyalty and satisfaction.
The impact: Lower costs, happier teams, and customers who feel valued every step of the way.
As consultants, we specialise in transforming contact centres through smarter technology, streamlined workflows, and people-first strategies.
Areas of focus:
• CRM optimisation & integration - ensuring systems work seamlessly to enhance agent efficiency.
• Process redesign - simplifying operations for faster, more effective customer interactions.
• Training & change management - empowering teams with the tools and confidence to excel.
• Customer experience enhancement - creating journeys that build loyalty and satisfaction.
The impact: Lower costs, happier teams, and customers who feel valued every step of the way.
Strategic Planning
Agile Innovation Group drives contact centre transformation by modernising operations, integrating advanced technologies, and improving customer experience.
We help you adapt and thrive in a changing market.
We help you adapt and thrive in a changing market.
FreeStart
Our FreeStart session is designed to give you clarity, fast.
What’s included:
• 30-minute discovery call - exploring your unique challenges and goals.
• Quick frontline health check - assessing key engagement and performance areas.
• Actionable insights - expert, no-obligation recommendations tailored to your needs.
The impact: A clear roadmap to improvements, delivered free of charge, with no strings attached.
What’s included:
• 30-minute discovery call - exploring your unique challenges and goals.
• Quick frontline health check - assessing key engagement and performance areas.
• Actionable insights - expert, no-obligation recommendations tailored to your needs.
The impact: A clear roadmap to improvements, delivered free of charge, with no strings attached.
Best in Class Customer Service
Agile Innovation Group helps you deliver top-tier customer service by analysing key metrics like SLAs, CSAT, NPS, and more.
CRM Integration
We simplify and accelerate CRM integration and optimisation to create seamless, efficient, and data-driven customer operations.
Our experts work with leading platforms such as Zendesk, Talkdesk, and other enterprise systems to ensure your technology supports not slows your teams.
We take a holistic approach, aligning CRM functionality with your processes, customer journeys, and operational goals. From contact centre design to workflow automation, we eliminate duplication, reduce manual effort, and unlock real-time insights that empower agents and improve decision-making.
By integrating your CRM with key business tools and data sources, we enable a single, unified view of the customer improving responsiveness, personalisation, and overall customer experience. Our 60-90-day transformation model ensures rapid implementation without disruption, backed by our aftercare support to embed new ways of working and sustain results.
With Agile Innovation Group, CRM integration becomes more than a technology upgrade,it’s the foundation for smarter, faster, and better customer engagement.
Our experts work with leading platforms such as Zendesk, Talkdesk, and other enterprise systems to ensure your technology supports not slows your teams.
We take a holistic approach, aligning CRM functionality with your processes, customer journeys, and operational goals. From contact centre design to workflow automation, we eliminate duplication, reduce manual effort, and unlock real-time insights that empower agents and improve decision-making.
By integrating your CRM with key business tools and data sources, we enable a single, unified view of the customer improving responsiveness, personalisation, and overall customer experience. Our 60-90-day transformation model ensures rapid implementation without disruption, backed by our aftercare support to embed new ways of working and sustain results.
With Agile Innovation Group, CRM integration becomes more than a technology upgrade,it’s the foundation for smarter, faster, and better customer engagement.
Omnichannel Implementation
Seamless Omnichannel Solutions That Work
We help businesses create unified, customer-first experiences across every channel - phone, email, chat, social, and beyond, backed by expert implementation and ongoing support.
Areas of focus:
• Omnichannel strategy design – mapping the right channels for customer needs.
• Technology integration – ensuring platforms connect and share data effortlessly.
• Agent enablement – tools and training for confident, consistent service.
• Analytics & optimisation – tracking performance and improving continuously.
The impact: A single, connected experience for customers, faster response times, and smarter, more efficient teams.
We help businesses create unified, customer-first experiences across every channel - phone, email, chat, social, and beyond, backed by expert implementation and ongoing support.
Areas of focus:
• Omnichannel strategy design – mapping the right channels for customer needs.
• Technology integration – ensuring platforms connect and share data effortlessly.
• Agent enablement – tools and training for confident, consistent service.
• Analytics & optimisation – tracking performance and improving continuously.
The impact: A single, connected experience for customers, faster response times, and smarter, more efficient teams.
Complaint Management
Complaints & Escalations Management
At Agile Innovation Group, our complaints experts specialise in transforming how organisations handle customer issues, turning reactive processes into proactive opportunities for learning and loyalty.
We work with your teams to reduce complaints and escalations by identifying root causes, streamlining workflows, and embedding clear accountability across every touchpoint.
Through a combination of process optimisation, CRM integration, and specialist complaints management software, we help you gain full visibility and control over your customer feedback loops.
This not only shortens resolution times but ensures that every issue becomes a valuable source of insight to improve your products, services, and customer experience.
Our data-driven approach highlights the patterns and pressure points that often go unseen, while our people-first methodology supports your teams in handling complaints with empathy, confidence, and consistency.
Whether you’re looking to reduce escalation volumes, improve regulatory compliance, or restore customer trust, we build systems and skills that make it possible.
With Agile Innovation Group, complaints handling stops being a cost centre and becomes a catalyst for continuous improvement, delivering better outcomes for customers, teams, and the wider organisation.
At Agile Innovation Group, our complaints experts specialise in transforming how organisations handle customer issues, turning reactive processes into proactive opportunities for learning and loyalty.
We work with your teams to reduce complaints and escalations by identifying root causes, streamlining workflows, and embedding clear accountability across every touchpoint.
Through a combination of process optimisation, CRM integration, and specialist complaints management software, we help you gain full visibility and control over your customer feedback loops.
This not only shortens resolution times but ensures that every issue becomes a valuable source of insight to improve your products, services, and customer experience.
Our data-driven approach highlights the patterns and pressure points that often go unseen, while our people-first methodology supports your teams in handling complaints with empathy, confidence, and consistency.
Whether you’re looking to reduce escalation volumes, improve regulatory compliance, or restore customer trust, we build systems and skills that make it possible.
With Agile Innovation Group, complaints handling stops being a cost centre and becomes a catalyst for continuous improvement, delivering better outcomes for customers, teams, and the wider organisation.
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