Agile Innovation Group

The Agile-Innovation Approach

Agile Innovation Group was founded to move beyond the slow, traditional consultancy model and deliver real value more quickly.

With over 100 years in the contact centre industry between our team, we repeatedly witnessed the same issues: businesses hiring freelance consultants who took months to assess and implement solutions, resulting in long delays and a distant return on investment (ROI).

We knew there had to be a better way. Our team of seasoned professionals, each with expertise in contact centre operations, technology solutions, and business transformation, collaborates on every project to achieve high-impact results swiftly.

Our goal is straightforward: to help businesses adapt, innovate, and thrive without unnecessary delays. In today's fast-paced world, agility is essential, and we’re dedicated to ensuring your business sees results sooner.

Welcome to a smarter, faster, and more effective approach to consultancy

So, why

AIG?

Agile Innovation Group

At Agile Innovations Group, we’re redefining what consultancy can achieve. We know that businesses today need more than just recommendations - they need actionable solutions, delivered fast, with a tangible return on investment (ROI).

Where many traditional consultancy firms rely on individual freelance consultants, resulting in lengthy project timelines and delayed outcomes, we do things differently. Our team of six expert partners works collaboratively on every project, allowing us to significantly speed up the delivery of solutions. This approach ensures that your business doesn't just receive a report, but real, implemented changes faster than you would expect from the typical consultancy process.

With our agile and efficient model, we help you transform your operations quickly, improving your contact centre technology, customer service strategies, and overall business processes. And because we’re hands-on from start to finish, your ROI is realised much sooner, empowering your business to adapt and grow without the usual long wait times.

We don’t just advise - we deliver.

Experience

Employment Hero Employment Hero: Simplify HR, payroll, and people management in one platform	Geckoboard Geckoboard: Turn your data into clear, real-time dashboards your team will love	Royal Bank of Scotland RBS provides personal, business, and digital banking services across the UK	Natwest Bank NatWest offers personal, business, and digital banking services across the UK.
Gerson Lehrman Group GLG connects businesses with expert insights through a global network of industry professionals	Financial Ombudsman Service The Financial Ombudsman Service resolves disputes between consumers and financial businesses fairly and independently.	Chartered Institute of Management Consultants	Institute of Consulting The Institute of Consulting supports and develops consulting professionals across all industries.
Marks & Spencer Marks & Spencer is a leading UK retailer known for quality food, clothing, and homeware.	WiseLink Solution WiseLink Solution provides expert virtual receptionist, assistant, and customer support services to help businesses scale efficiently.	Zendesk Omnichannel CRM Zendesk is a cloud platform that streamlines customer support across channels	Thames Water Utility Thames Water is the UK’s largest water and wastewater service provider.
Infobip Omnichannel Infobip is a global cloud platform for seamless omnichannel customer communication	Respond Complaints Management System Aptean is a global provider of purpose-built enterprise software, offering industry-specific solutions for manufacturers and distributors.