Your Zendesk Health Check

Ensure your email support is running at peak efficiency. Our Email and workflow Health Check reviews your routing, SLAs, triggers, automations, and workflow design to identify gaps and remove friction. You’ll receive clear, actionable recommendations that improve speed, consistency, and customer satisfaction.

Make your data work harder. This health check digs into dashboards, metrics, filters, and reporting logic to ensure you’re capturing the insights that matter. Clean, accurate reporting means better decisions—and better customer outcomes.

​Meet your customers where they already are - smoothly and consistently. We assess your social and business messaging setup across WhatsApp, Facebook, Instagram, X, and more. Reduce missed messages, improve routing, and optimise agent workflows for faster, unified support.

A powerful help centre starts with strong foundations. We evaluate your help articles, structure, labelling, search performance, and content workflows. The result: a cleaner, clearer, more effective self-service experience.

Turn live chat into a high-performing, real-time support channel. We analyse widget configuration, automation, shortcuts, agent workload, and customer journeys. Expect tailored recommendations that increase speed, accuracy, and conversion.

Get the most from Zendesk AI. We review your bot flows, intent detection, training data, article mapping, and automation design to ensure your AI is enhancing—not hindering—your customer experience. Smarter triage, faster answers, more scale.