Agile Innovation Group
CRM Intergration...done right!
How can we help you with CRMs?
Customer Journey Mapping
CRMs map the full customer journey across all touchpoints, giving your team a clear view of where each customer stands. This ensures consistent, tailored support and removes friction from every stage of the journey
Workflow Automation
Automate routine tasks like ticket routing, follow-ups, and escalations. CRMs boost efficiency, reduce errors, and help your team respond faster - all while improving the overall customer experience.
Omnichannel Support
Engage with customers across email, chat, phone, social, and messaging apps from one platform. CRMs unify these channels, providing a complete history of interactions for seamless, informed suppor
Personalised Experiences
Use customer data to create tailored experiences at every stage, from onboarding to support. CRMs help you segment, personalise, and automate messages that feel human, even at scale.
Real Time Insights
CRMs provide up-to-the-minute data on customer interactions, team performance, and service metrics. This allows managers to make faster, more informed decisions and gives agents the context they need to respond effectively in the moment.
25%
Increase in customer satisfaction (CSAT)
30%
15–30% improvement in first contact resolution
42%
Faster response time
300%
Improvement in lead conversion
25-30%
Increase in agent productivity
Up to 23%
Reduction in operational costs
Unlocking the Full Potential of Your Customer Experience
At Agile Innovation Group, we understand that a Customer Relationship Management (CRM) system is far more than just a tool, it’s the backbone of your customer engagement, sales pipeline, and operational intelligence. Whether you're in the early stages of selecting a CRM or looking to optimise an existing system, we bring the experience, insight, and hands-on know-how to help you get the most out of it.
We Know CRMs – Inside and Out
Our consultants don’t just talk strategy - we’ve worked with CRMs on both the frontline and the backend. From configuring workflows and integrations as system administrators to using the platforms daily in sales, support, and contact centre environments, we bring a 360° understanding of how these platforms really function.
We’ve worked across a range of industry-leading CRM platforms including:
-
Zendesk
-
Talkdesk
-
Infobip
-
Aptean and more...
This practical knowledge means we can cut through the jargon and get to what matters: delivering a system that works for your teams and your customers.
Why CRM Integration Matters
Many organisations invest in CRM systems but never fully unlock their potential. We help businesses:
-
Seamlessly integrate CRMs with contact centres, marketing platforms, and back-office systems
-
Automate customer journeys and internal workflows
-
Centralise data for clearer customer insights
-
Enable real-time reporting and performance tracking
-
Improve adoption rates across teams through better user experiences and training
Done right, CRM integration leads to faster response times, smarter decision-making, and a stronger ROI.
Fast Delivery. Real Results.
One of our core strengths is speed - we deliver actionable findings and solutions quickly so you start seeing value sooner. Our agile, no-fluff approach ensures your CRM isn’t just another system, but a central engine for growth.
Let’s talk about your CRM challenges - and how we can turn them into opportunities.