Agile Innovation Group
Projects
At Agile Innovation Group, we specialise in driving meaningful transformation across the insurance sector. From optimising claims processes to enhancing fraud detection, each project is tailored to meet the unique needs of our clients, backed by data-driven strategies and a commitment to excellence.
Our recent case studies highlight how we've helped industry leaders streamline operations, improve customer satisfaction, and increase profitability. Explore how our expert teams deliver impactful results by addressing complex challenges and building innovative solutions for a rapidly evolving market.
Optimising Claims Processing for a leading Home Insurance Provider
Challenge:
The client faced delays in their claims processing, leading to customer dissatisfaction and increased operational costs.
Solution:
Agile Innovation Group deployed a team of 6 multi-skilled consultants specialising in process optimisation, data analytics, and customer service. The team conducted a comprehensive analysis of the existing claims process, identifying bottlenecks and inefficiencies.
Outcome:
Reduced claims processing time by 40% through streamlined workflows and automation.
Enhanced customer satisfaction scores by 30% due to faster resolution times.
Achieved a 20% reduction in operational costs by eliminating redundant processes and optimising resource allocation
Enhancing Risk Assessment for Motor Insurance Underwriting
Challenge:
The client's risk assessment models were outdated, leading to inaccurate underwriting and increased risk exposure.
Solution:
Agile Innovation Group's team of 6 consultants, with expertise in actuarial science, data analytics, and machine learning, collaborated to develop advanced predictive models. The team utilised historical claims data and external data sources to improve risk assessment accuracy.
Outcome:
Improved underwriting accuracy by 25%, resulting in better risk management.
Reduced loss ratios by 15% due to more precise risk assessments.
Increased new policy acquisition by 10% through competitive and accurately priced premiums.
Transforming Customer Onboarding for a Pet Insurance Startup
Challenge:
The startup struggled with a cumbersome customer onboarding process, resulting in high drop-off rates and lost opportunities.
Solution:
Agile Innovation Group assigned 6 consultants skilled in user experience design, process engineering, and digital transformation. The team re-engineered the onboarding process, integrating user-friendly digital interfaces and automated verification steps.
Outcome:
Reduced onboarding time by 50%, enhancing customer experience.
Increased customer conversion rates by 35% due to a seamless onboarding process.
Achieved a 25% reduction in operational costs associated with manual processing.
Streamlining Account Complaints within Utilities
Challenge:
The client, a major utility provider, was dealing with a significant backlog of over 8,000 unresolved customer complaints, leading to increased customer dissatisfaction and strained support resources.
Solution:
Agile Innovation Group deployed a team of six consultants with expertise in Customer Relationship Management (CRM) systems, process automation, and customer experience. The team implemented an automated complaint tracking and prioritisation system, designed to address the backlog efficiently and prevent future cases from accumulating. Additionally, personalised communication strategies were introduced to proactively inform customers about the status of their complaints.
Outcome:
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Cleared the 8,000-case backlog within three months by optimising workflows and prioritising high-impact cases.
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Reduced complaint resolution times by 30% through streamlined processes and automation.
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Increased customer satisfaction, as reflected by a 20% improvement in Net Promoter Score (NPS).
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Alleviated the support team’s workload, allowing them to focus on complex cases and proactive customer engagement.
This solution not only resolved the immediate backlog but also established a more efficient system for handling customer complaints, improving satisfaction and operational resilience.
