top of page
Jon Phillips
Admin
More actions
Profile
Join date: Jul 6, 2024
Posts (6)
Apr 29, 2025 ∙ 2 min
Contact Centre Insights: Boosting SLAs for Better CSAT, NPS, and First-Contact Resolution
Enhancing Contact Centre SLAs to Boost CSAT, NPS, and First-Contact Resolution In today’s competitive landscape, contact centres play a...
4
0
1
Apr 29, 2025 ∙ 3 min
5 Business Trends That Sound Like Buzzwords (But You Actually Need to Pay Attention To!)
Agile Innovation Group Let’s be real - business trends come and go faster than a Wi-Fi signal in a conference room. Every year, we hear...
3
0
2
Apr 29, 2025 ∙ 1 min
Why Good Businesses Break When They Try to Scale (and How to Prevent It)
At Agile Innovation Group, we see it all the time: companies hit a certain level of success and then get stuck. Why? Because their...
1
0
2
bottom of page