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Agile Innovation Group

Smart Solutions. Real Results.

CRM Solutions

CRM Strategy & Support

Whether you're implementing a CRM from scratch or optimising an existing one, we’re your hands-on partner. We work across platforms like Zendesk, Salesforce, HubSpot, Talkdesk, and more to streamline your workflows, centralise customer data, and unlock powerful automation.

Includes:

  • CRM audit & strategy

  • Platform implementation

  • Custom configuration

  • Training & adoption

  • Ongoing admin & optimisation

Contact Centre Transformation

We specialise in transforming contact centres into agile, efficient hubs of customer satisfaction. From tech stack audits to staff enablement, we deliver sustainable improvements in performance and experience.

Includes:

  • Operational reviews

  • Omnichannel integration

  • Process redesign

  • KPI and SLA improvement

  • Technology upgrades

Evolve

Explore

Insights & Optimisation

We believe in data-driven decision-making. Using CRM analytics, customer feedback, and performance metrics, we help you identify pain points, spot trends, and drive measurable change.

Includes:

  • Dashboard design

  • Real-time reporting setup

  • Feedback loop creation

  • Performance optimisation roadmaps

Automation & Efficiency

Reduce manual tasks, speed up response times, and boost consistency. We help businesses identify opportunities for automation — from ticketing to routing to post-call actions — using tools that integrate seamlessly into existing platforms.

Includes:

  • Workflow automation

  • AI chatbot setup

  • Email and call handling flows

  • Auto-tagging & reporting

  • Trigger-based communications

Innovate

Consultancy Partnerships
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Are you a tech provider or platform vendor? We're open to strategic partnerships. As we grow our presence at events like UKCCF, we actively promote solutions we trust - which could include yours.

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